Understanding Conflict Management

Understanding Conflict Management

Who is this course for?

A practising or potential first line manager wishing to develop knowledge and understanding.

What are the benefits of attending this course?

This course will introduce you to the challenges of understanding and managing conflict in the workplace. As a first-line manager, it is highly likely that, at some time, you will face, and be required to address, some form of workplace conflict.

What is covered during the course?

  • Conflict – Types and Stages of Development
  • Common Causes of Conflict
  • Conflict and Performance
  • Individual Difference and Diversity
  • Conflict Management Theory
  • Skills and Techniques Required to Manage Conflict
  • Minimising the Adverse Effects of Conflict

What skills will you come away with?

By the end of the session you will understand conflict management within the workplace. You will be introduced to several management theories, models and concepts, all of which help to explain how conflict can be managed effectively. You then will be able to make parallels with your own experience in the workplace, and to consider how by applying the learning, you can lead your team effectively.

If you would like more information or to attend this course, please enquire below.

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GB Training Ltd

Wynner House
143 Bromsgrove St
Birmingham
West Midlands
B5 6RG

T: 0121 622 4218
E: enquiries@gbtraining.org.uk
Safeguarding concerns (in confidence): safeguarding@gbtraining.org.uk