Level 2 ICT SUPPORT TECHNICAN Apprenticeship

Level 2 ict support technican Apprenticeship

Typical Duration: 12 months

A support technician provides support to internal and external customers, helping them to be productive when using technology and to do their own jobs, by using tools to problem solve and troubleshoot routine and non-routine problems.

Role Description

Typical job roles for this Apprenticeship are; Help Desk Technician, First or Second Line Support, IT Infrastructure Technician or Network Support.

The GB Training Academy

The Cisco Networking Academy at GB Training was the first private Cisco Academy in the UK, in an arena previously dominated by colleges and universities. GB Training, in partnership with Cisco and Birmingham City University, has developed an extremely successful academy whose primary aim is to offer Cisco Academy courses to Apprentices, something that colleges and universities have previously found logistically very difficult to do. The academy has exceptionally high achievement rates and learner satisfaction, and is equipped with the most current Cisco hardware for each course we teach.

Why not just complete with a learning partner?

Cisco learning partners are not Cisco Academies and do not have access to the vast resources and teaching which the Academy can offer. You will also find that the cost of achieving your Certifications with a learning partner is somewhat higher than funding an Apprenticeship. The Network Engineer Level 4 Apprenticeship contains both the CCNA Routing & Switching Certification and the CCNA Security Certification, in addition to a Level 4 Diploma in Network Systems Architecture and the achievement of an overall Apprenticeship which is at an advanced level (equivalent to the first year of degree study), and has been specifically designed to meet the needs of employers.

Entry Requirements

This is a Level 2 (Intermediate) Apprenticeship and the course content is technical in its nature and requires some degree of Mathematical proficiency. For learners who do not have the required level of English and Maths skills GB Training are able to place you on to a short initial programme to develop these skills before moving you on to the Apprenticeship.

Course Materials

All course materials, text books, teaching, access to the Cisco Networking Academy, exams, and end point assessment are included, as are refreshments throughout lab and teaching days. Learners will also have access to Cisco’s industry leading Packet Tracer simulation tool throughout the course of their apprenticeship.


Non-levy paying employers

In order to attract government funding towards this Apprenticeship, employers who are not involved in the Apprenticeship levy are required to contribute towards the total cost of the Apprenticeship. For this Level 2 Apprenticeship the cost is £29.50 +VAT per month, per learner (12 months). GB Training can arrange payment frequencies to suit your needs (for example Weekly, Monthly, or Quarterly).

Levy Paying Employers

Your digital voucher for this Apprenticeship will deduct a total of £18,000 from your pot. This will be in instalments, and depending when in the financial year the learner starts this could be deducted over 2 or possibly into 3 financial years. Further support and information is available from a member of our team.

If you would like more information or to attend this course, please enquire below.

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GB Training Ltd

Wynner House
143 Bromsgrove St
West Midlands
B5 6RG

T: 0121 622 4218
E: enquiries@gbtraining.org.uk
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