Customer Services Courses
CUSTOMER SERVICE PRACTITIONER LEVEL 2
This apprenticeship will develop entrants to deliver high quality services to customers of their employer. The practitioner role can be very varied and include dealing with orders and payments, offering advice and guidance, meet-and-greet, sales and problem-solving.
The actions of practitioners will impact directly on the levels of satisfaction achieved by organisations from their customers and will require the demonstration of excellent customer service skills and behaviours along with product and/or service knowledge.
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