Customer Services

Customer Services Courses

CUSTOMER SERVICE PRACTITIONER LEVEL 2

This apprenticeship will develop entrants to deliver high quality services to customers of their employer. The practitioner role can be very varied and include dealing with orders and payments, offering advice and guidance, meet-and-greet, sales and problem-solving.

The actions of practitioners will impact directly on the levels of satisfaction achieved by organisations from their customers and will require the demonstration of excellent customer service skills and behaviours along with product and/or service knowledge.

CUSTOMER SERVICE PRACTITIONER LEVEL 3

The Customer Service Level 3 training programme equips your employees with a high level of knowledge and a greater skill set to be able to provide outstanding levels of customer services. They will develop the technical knowledge, including the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations.

 

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GB Training Ltd

Wynner House
143 Bromsgrove St
Birmingham
West Midlands
B5 6RG

T: 0121 622 4218
E: enquiries@gbtraining.org.uk
Safeguarding concerns (in confidence): safeguarding@gbtraining.org.uk

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