Who’s it for?

This qualification is appropriate for anyone working in a customer facing environment. There are a range of units which can be tailored to suit most customer service roles. 

Technical Competencies
Learners will develop a range of skills, knowledge and personal behaviours to enable them to demonstrate a good level of performance in the following areas:

• Knowing your customers

• Understanding the organisation

• Meeting regulations and legislation

• Systems and resources • Product and service knowledge

• Influencing skills • Personal organisation

• Dealing with customer conflict and challenge

• Developing self

• Being open to feedback

• Team working

English and Maths
English and Maths will need to be passed, if not already, prior to taking the end point assessment.