Learning how to become more resilient – top tips

Developing personal resilience is a skill that is learned and developed over the years, through experiences and encounters, both negative and positive. Whether it is in or outside the workplace, it’s how we deal with and learn from challenges that matter. The better...

Managing and adapting to the ‘new normal’ with customer services

We live in a world where service provision and the care of customers comes in many forms, whether that’s down the end of a phone at a call centre, retail, restaurants and bars, and many other service providers. These businesses; either Business to Consumer (B2C) and...

Five Tools that every Digital Marketer should get to grips with.

Most businesses realise the value of digital marketing, and the benefits of affordability  – stretching your budget with a good level of Return on Investment (ROI), creating a level playing field for companies big and small, driving conversion and generating...